Frequently Asked Questions

When will we ship your products ?

Global-Herbal ships 99% of all orders within 1 business day from the date received (this excludes weekends and holidays). Most orders (48 states) are actually received by our customers within 7 business days from the date we ship the order. If Global-Herbal is out of stock on an item, you will be notified. If a delay is inconvenient please notify us.

What shipping methods can you choose?

Once you have placed your order and are on the checkout page, you may choose from several shipping methods:

Standard Shipping
UPS 2nd Day Air
UPS Next Day Saver
UPS Next Day Air
The cost of each will be explained on the checkout page.

How to process a return order?

When returning merchandise to Global-Herbal, carefully wrap the items and return them Parcel Post insured or UPS. Parcels must be returned shipping charges prepaid. C.O.D. returns can not be accepted and will be refused. Enclose the return form on the reverse side of your invoice or a letter telling us the reason for the return, along with the name, address, and zip code of the person who placed the order. Advise us if you are looking for a refund, exchange, or repair. Global-Herbal will refund postage due to shipping errors or defects in merchandise. We will return ship via surface delivery.

How do I request an Return Merchandise Authorization, (RMA)?

Please read the product guarantee for your specific product. If your product follows the standard guarantee and you want to return the product. Then you can request an RMA number to initialize the return proceed. [Request an RMA number]

Where can I view the product guarantee ?

Each product has it own guarantee and have some minor differences. Our guarantee as presented on all order pages is posted here.

Where can I see what GlobalHerbal.com is about?

You may view our about page here.