We are one of the largest and oldest suppliers of supplements on the Internet. We handle thousands of orders daily, subsequently we have very good procedures that allow us to track and handle all requests accordingly. In order for us to properly verify, track and process a return or refund request. We have implemented a procedure to protect our clients from credit card abuse and related issues. The procedure is very simple and easy to use and works well for all parties. (Never send your full credit card number in any form or manner whatsoever). We processed your order so we already know who you are and most of the important information. However, in order to protect all parties and maintain security with regard your information, please use the following procedure to obtain a Return Merchandise Authorization, (RMA) number so that we can open the return or credit claim. No returns or credit will be processing without an RMA number assignment.

[a.] Contact us to obtain a (RMA) number. Please have your order number, e-mail address and proof of purchase available. We will verbally provide you with an RMA and send the RMA via e-mail to the same address that was presented at the time the order was placed.

[b.] Once you received the RMA number, you need to write a simple explanation as to why you are returning the product and have applied for a request for a credit or refund.

[c.] Package the empty bottles and/or container and enclose your letter with explanation as to why you are returning the product and have applied for a request for a credit or refund.

[d.] Label the package and clear mark your RMA number on the exterior of the package as this increases the sort time and speeds up your request.

[e.] Return, Ship the RMA, Letter and Product to:

Ultimate Group
c/o RMA Processing
451 Hungerford Drive Suite 119-297
Rockville, Maryland 20850

[f.] Once we have received and verified your RMA, Letter and Product. The verified RMA will then be processed by our internal credit department and you will receive a credit verification by e-mail and we will refund your money minus shipping charges. Empty bottles without letter of explanation of dissatisfaction will not be refunded.

Remember to include the following:

[1.] Order #
[2.] RMA #
[3.] Letter
[4.] Product or Empty Containers and all related information.

Thank you for the privilege to serve you!

Customer Service